The Danish Competition and Consumer Authority are responsible for enforcing a number of consumer protection laws. The Authority supports the interaction between consumers and businesses in order to make markets work well and to create growth and high consumer welfare.
The Authority contributes to the development of new consumer policy and regulation, considers consumer complaints, analyses markets and communicates information regarding consumers to both consumers and businesses.
The European Consumer Centre Denmark can help you out if you encounter problems with a purchase made with a trader in another EU country, Norway or Iceland.
An independent public authority which supervises compliance with the Danish Marketing Act.
For press related inquiries, contact: +45 41 71 50 98
22. November 2018
The government’s consumer policy strategy – Consumer in a digital world – has a strong focus on how rules and legal requirements affect both businesses and consumers in the new digital reality. The strategy has prompted the Competition and Consumer Authority to review all consumer-related legislation from a behavioural perspective.
22. August 2018
The Danish Marketing Practices Act has been given a complete overhaul, which makes it consistent with EU regulations. The new Act has been made more comprehensible for both businesses and consumers, and helps to reduce administrative burdens for businesses. The Danish Marketing Practices Act supports good, uniform consumer conditions and is technology neutral and therefore agile with regard technological developments. The Act comes into force on 1 July 2017.
16. August 2018
In 2015, Denmark implemented a new system for handling consumer complaints. Unlike before, the system focuses on mediation, with both companies and consumers involved in finding a solution to their dispute.
10. February 2017
The market for dentistry services is regulated, and market prices play a limited role in consumers' choice of dentist. At the same time, the market is relatively large. In 2013, approximately DKK 8 billion was spent on dentistry services in Denmark, of which DKK 5.4 billion was spent on adult dental care.
22. June 2017
Children's use of social media has exploded in recent years, and their media consumption takes place on smartphones and tablets. This often leaves them alone with a large proportion of the advertising messages to which they are exposed. The Social Star teaching material is therefore intended to teach 5th-7th graders about bidden advertising on social media.
27. April 2016
The use of payment instruments is important for the economy because flexible and cashless payment methods help create good conditions for growth and prosperity.
20. May 2015
The instant cash loan market is growing, but the statistical coverage of the market is limited. This means that the debate is often based on opinions and individual accounts from companies, debt counsellors, interest groups or consumers themselves. On that basis, the Competition and Consumer Agency, as the secretariat of the Competition Council, has prepared this analysis.
10. April 2014
In January 2013, the Competition and Consumer Authority launched this analysis of the future of retail. The analysis arose from the competition-policy proposal from October 2012. The purpose of the analysis is i.a. to examine whether the current framework sufficiently supports retail players being able to act in ways which increase competition and productivity in the sector.